Terms and Conditions

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To accept your quote please read the terms and conditions outlined below and notify Custom Stone Solutions in Writing seven days prior to final measure/template with confirmed colour selection.

All quotes are valid for 3 months.
This quote and our business relationship is subject to our trading terms, which are detailed below

Once the type of stone has been confirmed and picked up, a $300 fee will apply for any last minute changes to stone selection.

If a job is cancelled, fees will apply for any stone that has already been picked up. Fees will vary, depending on whether the stone suppliers will accept a return of the materials.

All offcuts remain the property of Custom Stone Solutions. Jobs are quoted as per the plan and offcuts are not accounted for.

All products supplied remain the property of Custom Stone Solutions until payed for in full.

While all care is taken, Custom Stone Solutions gives NO GUARANTEES OR WARRANTIES AGAINST GRAZING, SCRATCHING OR WEAR ON THE NATURAL STONE SURFACE. Custom Stone Solutions will make all efforts to strengthen any fractures with liquid epoxy and avoid them whenever possible. Custom Stone Solutions WILL NOT BE HELD RESPONSIBLE FOR NATURAL FRACTURES EXISTING IN STONE.

Custom Stone Solutions does not take responsibility for support structures being in place for our. stone. Any supports needed must be fit before we return to fit the benchtops. We take no responsibility for damages incurred if adequate support was not provided for tops unless otherwise agreed.

We at Custom Stone Solutions reserve the right to refer any overdue account to a collection agency. The customer/client, will be liable for any additional costs that occur due to said debt collection. These may include commission and legal demand costs.

Once a measure-up is completed, if we have to return to re-measure due to undisclosed alterations, additional fees may apply.
Likewise, any alterations we have to make to our stone due to plans being changed after measure up, may also incur additional fees. Alterations may include, for example: power-point cut-outs, trims to suit cupboards that have been altered, additional tap-holes etc.

This quote does not include crane hire. In cases in which the access is limited or deemed unsafe or impractical for manual transportation of stone, resulting in the hire of a crane, the customer/client will be responsible for the additional costs of said crane hire.

Once again, please note, that additional costs will ensue if accounts end up overdue. Please observe the allocated time limit in which to pay in order to avoid this outcome.

Please make payment to
BSB: 062-611
Acc: 1054 2295
Name: Custom Stone Solutions
Please use invoice number as reference.

Credit card facilities are available on request but will incur a 2.6% PayPal surcharge fee.